Shipping & Handling


Shipping:

Usual shipping (delivery) time from Petrainer is 5 to 20 working days by Auspost with tracking to your door. Depending on your location and previous delivery times, most orders are delivered within 5 to 20 days depending on availability due to popular demand.

Handling:

Handling time varies depending on the product selected. Our usual handling time at Petrainer is 2-4 business days unless item is out of stock/on back order. Tracking details are updated automatically to your account with Petrainer.

Tracking:

Once the tracking number has been updated, it will take a few days for tracking info to appear. If your order has been delayed for any reason,  ie: out of stock, on back order, customs clearance hold etc.  Your order will be sent by express post as soon as it becomes available.