Shipping & Handling

Shipping:

Shipping by standard delivery time is 7 to 10 working days by Auspost with tracking to your door. Express delivery time is 3 to 5 working days.

Handling:

Handling time varies depending on the product selected. Our usual handling time at Petrainer is 1 to 3 business days unless item is out of stock/on back order. Tracking details are updated automatically from Auspost via email.

Tracking:

Once the tracking number has been updated, it will take a few days for tracking info to appear. If your order has been delayed for any reason,  ie: out of stock, on back order, customs clearance hold etc.  Your order will be sent by express post as soon as it becomes available.